Q: Do I need to bring my insurance card to every visit?
A: Yes, your insurance states that you should keep your card on you and present it at every office/emergent care visit.
Q: Will there be a co-pay for every visit?
A: Depending on your insurance plan a co-payment may be required. If your insurance has a co-pay it is due at the time of the visit. You should contact your insurance company prior to any office visit if you are not sure what your plan requires.
Q: Why is it important that one of the physicians from Genesee-Transit Pediatrics is listed as my primary care physician (PCP)?
A: If your insurance plan requires a PCP and one of our providers is not listed, then the charges will be denied by your insurance carrier. This could result in you being responsible for any outstanding charges on your account.
Q: Will I need a referral if the doctor sends my child to see a specialist?
A:Each insurance plan has different requirements. Please contact your insurance company for specific instructions.
If you do require a referral, please call us with the following information:
-date of appointment
-name of physician you are seeing
-address & phone number of the physician
-reason for the appointment
If you do not require a referral, we still would like to hear from you once the appointment is made. We document the appointment in your child’s chart and follow up with the specialist if we do not receive a report.
Q: What should I do if my child is admitted to the hospital?
A:You should contact your insurance company within 24 hours. We would also appreciate a call so that we can help with your child’s hospital visit and follow up care.